How to keep those guest satisfaction scores high…include deep cleans into your regular cleaning schedules.
In our opinion, hotel housekeepers are the heart of a hotel. They are the ones who we believe have a direct impact on guest satisfaction because, let’s face it, a clean room when you walk through the door with your suitcase can mean the world.
In fact, it is one of the most important indicators of guest satisfaction and whether or not a guest will choose to stay with you again.
At Clearchoice, we’re aware that expectations surrounding cleanliness and hygiene have skyrocketed, particularly due to ongoing changes in health and safety regulations.
In this post, we look at why deep cleaning for hotels is important and some of the benefits building this type of cleaning service into your schedule can bring.
Hotel deep cleaning
There is an expectation that hotels are to provide their guests with a clean and comfortable environment; it is what, ultimately, they’re paying for.
Hotels should be well-designed with layouts thoroughly considered, and most importantly, they should be clean. Welcoming and showing attention to detail, a clean hotel shows not only that you care but that you are committed to guest satisfaction.
Deep cleaning is a service that goes above and beyond your everyday cleaning. It focuses on areas that are sometimes overlooked or hard to reach. Disinfecting high-touch areas and removing dirt and grime from carpets and furniture.
(Check out our latest post on “Regular cleaning vs deep cleaning: what’s the difference” to find out more detail.)
Ideally, we recommend carrying out a deep clean of hotel rooms and other high-traffic areas at least twice a year; however, this should be organised based on your specific requirements, i.e. volume of traffic, number of guests, etc.
Importance of hotel deep cleaning
Deep cleaning in hotels and service provider environments is essential for maintaining a welcoming environment.
Trust us, first impressions count. What do you want your customers to think /feel when they walk into your premises and use your facilities?
The cleanliness of your hotel does affect your reputation and whether or not people will return.
This is why deep cleaning is so important. It helps to create great customer satisfaction, prevents the spread of germs and bacteria, and, if done properly, can enhance air quality in
rooms and create and maintain a brilliant ambiance.
In addition, removing dust, dirt, and allergens, commercial deep cleaning services help create a healthier environment and eliminate bacteria, thereby adding to the longevity of your furniture, fixtures, carpets, and more. Extending their lifespan, saving you considerable sums of money.
Deep cleaning services for hotels
It’s important for hotels to use eco-friendly cleaning products. Products that won’t damage surfaces, contain no harsh chemicals, and still provide a great clean.
It’s also essential to work and choose experienced professionals. Those who have experience and knowledge of deep cleans and have worked in environments similar to yours before.
Carry out deep cleaning on carpets and upholstery to remove stains and odours. Deep clean bathrooms to prevent the spread of bacteria and germs. Deep clean kitchens to ensure high food safety levels and prevent cross-contamination, and more.
Once your deep clean has been carried out, regular everyday cleans can continue as normal. In addition, to help maintain your deep clean for longer, you can also implement certain things to help.
For example:
- Placing mats at entrance ways and in high-traffic areas to protect flooring
- Providing teams with the right tools and equipment to carry out their roles effectively
- Having a robust cleaning schedule in place
Areas we would recommend that you focus on:
- Reception
- Hallways, staircases, and elevators
- Bedrooms
- Restrooms
- Dining areas
- High-touch surfaces (base this on your hotel traffic and volume)
- Bathrooms
- Kitchen areas
- Ventilation systems and air conditioning units
- Windows and walls
It may even be beneficial to consult with staff and gather their feedback on cleaning, as well as ask for guest feedback on their thoughts on the cleanliness of specific areas throughout the hotel. This will allow you to tailor cleaning and cleaning priorities perfectly.
Benefits of hotel deep cleaning
An office deep cleaning service can provide you with many benefits, including:
- Improved sanitation
- Better guest experience
- Elimination of foul odours
- Increased lifespan of furniture and fittings
- A boost in staff morale as they’re working in a clean and healthy environment
- Repeat business
- Positive word-of-mouth promotion from customers
- And more.
Commercial deep cleaning
Now you can enhance your guest experience and make a positive impression with customisable deep cleaning services for hotels. Why not call us today to see how we can support your housekeeping teams?
We have the experience, tools, and equipment to effectively clean and sanitise all areas.
Cleaning for hotels is not a one-time job and then done. It is an ongoing process that should be built into regular cleaning schedules.
Call 01132 711 432